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Ice Hockey New South Wales Handbook

 2 - Operating Structure Of NSW Ice Hockey Association Inc.

Procedure for Enquiries, Complaints & Contacting IHNSW

 

Note: Any enquiries MUST be made to (or via) a member's Club Committee or Delegate, before approaching IHNSW. Initially, a Team Manager is the first person to approach with an enquiry.

More serious complaints of harassment or abuse or non-game / play related grievances, should initially be directed to a member's club Social Justice Officer / Committee of Management, who may then report to the IHNSW Social Justice Officer / Committee of Management. Due process will then be followed as per the NSWIHA Inc By-Laws and Constitution.

It is highly unlikely that IHNSW will directly enter into any official correspondence with individual club members, unless it can be determined that the issue has been dealt with in an unsatisfactory manner by the respective officer of the relevant club.

Note: Any member taking an issue to an external authority before giving the Committee of Management of the NSWIHA Inc. a reasonable time to respond and / or take action, is likely to face disciplinary proceedings as per the Rules in the NSWIHA Inc. Constitution.

All Officers of IHNSW are keen to assist members to get the best out of their participation in the sport of Ice Hockey. When appropriate, the identity and contact details for all appointed officers can be obtained from your club or IHNSW Executive Officer. Refer to the front cover of this Handbook for contact details for IHNSW.